FAQ Topics:
___________________________________________________________________________________
QUESTION: How do I know I'll be happy with
my Airborne purchase? Do you offer a
guarantee?
Answer: Yes. We offer a 30-Day 100%
Satisfaction Guarantee, subject to certain conditions. Here's the
complete text:
Airborne Bicycles Satisfaction Guarantee
We offer a 30-day 100% satisfaction
guarantee on all Airborne bikes purchased directly from us
(Airborne Bicycles). If for any reason you are not happy with your
purchase, you may return it within 30 days, subject to our Terms
and Conditions (below).
Assembly
We strive to have derailleurs and brakes tuned/adjusted at the
factory before packing, however cables do stretch during break-in
period (actually, the housing compresses), and can even begin to
"stretch" in the box. Other aspects of a correct tune will normally
need adjustment after the break-in period. Also, suspension set-up
is subject to personal discretion and is not included in factory
build and tune.
Derailleur and brake settings, headset compression, brake
adjustment, and fork/shock setup are not guaranteed. While we will
be happy to supply tuning instructions, we do not guarantee
state-of-tune and we will not cover labor costs for any tuning
procedures.
Terms & Conditions
Bikes must be returned in new condition in original
packaging. Deductions may be taken for wear and tear from use,
damages from misuse, or improper return packing.
Shipping charges are not subject to refund.
back to top
____________________________________________________________________________________
QUESTION: What are my
shipping options and charges when ordering a
bike?
ANSWER: Airborne ships by Fed Ex
Ground only. In the Continental US, the flat rate is $50 per bike.
To ship to Alaska and Hawaii, the flat rate is $100. For
pedals, the flat rate is $5.00. Sorry, but we can't "just
drop them in the bike box" without endangering your bike's paint
and decals.
back to top
_______________________________________________________________________________________________
QUESTION: Does Airborne
ship outside of the United States?
ANSWER: In some cases, we can. For
more info, please send us an email at support@airbornebicycles.com
or call us at 1-800-888-BIKE to discuss. If you
are outside the USA, our direct number is USA
(011)-865-2809.
back to top
_______________________________________________________________________________________________
QUESTION: How much
assembly is required when I receive my Airborne
bicycle?
ANSWER: Airborne bikes come to
your door 80% assembled, with the exception of the Taka and
Marauder that require the forks to be installed because
they are so BIG!. Generally, for most of our
bikes all you have to do is install the front and rear wheel,
put the handlebars into the stem, straighten and tighten. Then
install the seat and post. Finally, install the pedals of your
choice. If you aren't comfortable with this, we recommend that
you take your bike to a local shop and have them do the final
out-of-box assembly. If you have any questions during the process,
please feel free to call us at 800-888-BIKE or email us at support@airbornebicycles.com.
If you are comfortable doing basic work on your own bike and
have basic tools like Allen wrenches, you'll probably be fine.
For one first-timer's experience on assembling her Airborne
Goblin, here's a
post from our Blog on the topic.
back to top
_________________________________________________________________________________________________
QUESTION: Why don't most
of your bikes come with pedals?
ANSWER: Pedals are a very personal
choice. Ask 3 different cyclists what type of pedals they like and
you'll probably get 3 different answers. Like many bike companies,
we decided that it would be a waste of your hard-earned cash to
charge you for pedals that you will probably discard and replace
with your own.
As of July, 2011, we have a basic selection of Exustar
pedals as a courtesy to Airborne customers. If you haven't
heard of Exustar before, they're sort of the Airborne of the pedal
industry; good-quality, high-value prodcuts. A bunch of us here
have been riding Exustar for years, which is one reason we decided
to stock them.
back to top
_________________________________________________________________________________________________
QUESTION: I broke/bent my
derailleur hanger on my Airborne bicycle. Where
can I get a new one?
ANSWER: We stock derailleur hangers for all
current Airborne models. They are $20 each plus postage. Please
contact us at 800-888-BIKE or email us at support@airbornebicycles.com.
back to top
_________________________________________________________________________________________________
Question: What's the
Warranty on Airborne bikes?
SHORT ANSWER (for reference only. See complete
warranty for details):
- Hardtail Frames (including Road): Lifetime,
original owner
- Suspension Frames: Five years, original
owner
- Finish and Decals: 1 year
- Suspension Parts: 1 year, original owner
- Branded forks & Components: original
manufacturer's warranty
- Nonbranded forks: Five years
- Airborne-branded components: One year
LONGER, OFFICIAL ANSWER (Cick here for a
PDF Copy):
BICYCLE LIMITED
WARRANTY
It is the owner's responsibility to
thoroughly read and understand the owner's manual and regularly
examine the product to determine the need for professional,
authorized service or replacement. Please consult an authorized
Airborne Bicycles dealership with any questions on use and
maintenance, or contact Airborne directly at 800-888-BIKE.
Regardless of the length of the warranty, Airborne Bicycles does
not infer that the bicycle will last forever or cannot be broken.
All Airborne framesets and bicycles have a finite, limited useful
product life cycle. The length of this useful life cycle will vary
by environment, riding conditions, frame material and construction,
riding style, maintenance, and the amount as well as type of use
the bicycle or frame is subjected to. A worn out bicycle does not
indicate it is warrantable, rather that the bicycle has outlived
its useful product life cycle.
Airborne Bicycles warrants a
new bicycle against defects in material and workmanship, subject to
the following limitations, terms, and conditions:
This warranty only applies to the
original retail purchaser and is not transferable.
Specific model exceptions to this
warranty are noted with the bicycle documentation
Airborne's sole obligation during
the acceptable duration of this warranty is, AT AIRBORNE'S OPTION,
to repair or replace the product with a current item that is
equivalent in construction, design, and value.
Airborne's liability under this
limited warranty shall never exceed the amount of the original
purchase.
To obtain service under this
warranty, you must:
- Contact an Authorized Airborne Dealer, or Airborne Bicycles
directly, to arrange for the product to be inspected. The product
may be need to be taken to the Dealer to be inspected, or sent back
to Airborne Bicycles depending on the situation. The Dealer or
Airborne will instruct you as how to proceed.
- Provide proof of purchase, including but not limited to the
retail bill of sale, your credit or debit card receipt, or other
satisfactory proof of the date of purchase.
This warranty does not apply
to damage or failure due to:
- Accidents, alteration, abuse, neglect.
- Material fatigue, normal wear and tear.
3. Improper assembly, maintenance,
or installation of parts or accessories not originally intended to
be compatible with the bicycle as sold, including but not limited
to power assist accessories, forks, brakes, or tires.
This warranty also
excludes:
- Commercial use, racing or competition, stunting, jumping, trick
riding, ramp riding, aggressive riding, riding with excessive
loads, lack of technical skill, competence, or experience of the
user.
- Bicycle frames, which have been repaired (e.g. welded or
bonded), repainted, or had the original decals removed.
- Frames, forks, wheels, axles, handlebars, and stems that show
signs of misuse or abuse.
- Personal transportation costs or product freight costs to or
from an Authorized Airborne Dealer or to or from Airborne
directly.
- Labor for frame or parts replacement.
- Any additional costs associated with the incompatibility of
existing parts and the replacement frame or fork.
This warranty is expressly in lieu
of all other warranties, and any implied warranties of
merchantability herein. Airborne Bicycles shall not be liable
for any incidental or consequential damages. Some states do not
allow the exclusion or limitations of implied warranties,
incidental or consequential, so the above limitations and
exclusions may not apply to you. Retailers and wholesale outlets
for Airborne Bicycles products are not authorized to modify this
warranty in any way.
Airborne specifications are subject
to change without prior notice.
top of
Warranty topic
back to
top
____________________________________________________________________________________
QUESTION: Do you sell Demo bikes?
ANSWER: Yes. Well, sometimes. When we get demo
bikes in for purchase, we switch on a section to the site's Nav Bar
that says "Demo Bikes". 
back to top
____________________________________________________________________________________